We Guarantee Our Products, but we also understand that sometimes things happen and you might want to ask for a refund. That is why we created an easy Return Policy. Hill Country Wine Ware can process a refund if it is within 35 calendar days from the shipping date. Complete this form and submit for a special Refund Request Number (RRN) along with instructions for returning the product. Please note that any returns received without an RRN issued from Hill Country Wine Ware, will NOT be processed for a refund. Refer to our Refund Policy (link is at bottom of this page) for full details. Thank You!